1. Eligibility for Refund

Customers may request a refund if:

• The product is damaged, defective, or incorrect

• The order is canceled before dispatch

• The product is not delivered within the expected time (in eligible cases)

2. Non-Eligible Refunds

Refunds may not be provided if:

• The product has been used or damaged by the customer

• The return request is made after the allowed return period

• The product falls under non-returnable categories (e.g., personal care items, perishable goods)

3. Refund Process

• Once the returned product is received and verified, the refund will be initiated

• Customers will be notified via SMS/email regarding refund status

4. Refund Timeline

• Refunds are processed within 5–7 business days after approval

• The time taken to reflect in your account may depend on your payment provider

5. Refund Method

• Refunds will be issued through the original payment method

• For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or wallet

6. Cancellation Refunds

If an order is canceled before shipping, a full refund will be issued

• If canceled after shipping, return policy terms will apply

7. Failed Transactions

• If payment is deducted but the order is not confirmed, the amount will be automatically refunded within 3–5 business days